FAQs

Q. Do you post to rural Australia?

A. Yes, Postage is available Australia wide and also to New Zealand.

Q. Do you accept exchanges or returns?

A. Exchanges or returns are only available for faulty items. Not for choice of wrong size or change of mind. In an extreme case where a return is offered, it will not be exchanged, rather returned & a new item will need to be purchased.

Q. Can I place and order for items not in stock?

A. For some items, yes. Costumes in the costume gallery can be ordered, as well as bulk qtys of other items. Email via the contact page to enquire further.

Q. Is there any discount for bulk orders?

A. In some cases yes, please send an email via the contact form with the item number and quantity required. In dancewear the qty for a bulk is discount needs to be at least 10/size in the one colour.

Costume discounts are shown in the online costume store.

Q. How do I measure my childs foot for sizing?

A. Push the foot firm back against the wall & using your ruler or measuring tape, measure the length from the wall out to the end of the longest toe.

 

Q. How do I become a site member?

A. Site membership is available to Studio Owners & Dance Teachers. You can apply by clicking on "Sign Up" in menu or via this link: Membership form. On completion of the form, if all requirements are met, your login will be invited to create a login & password, you will then have access to purchase the current range of Cicci Costumes online.